When I work with TV advertising clients, I often receive requests to “add a Facebook logo at the end of my spot, so the audience knows we have a Facebook page.” I cringe everytime I hear this because I know it’s time to call the client and discuss two things: 1) the goals of this TV commercial, and 2) their overall marketing plan.
These two points of discussion are vitally important to consider on every single marketing communication, whether it’s a TV commercial, web ad, press release, mailer, etc.
In this post, I’ll address the functional difference between a website and social media.

An organization’s website usually serves an informative function. The audience comes to the website to learn about your organization, find an address or phone number, or find a calendar of events. If you want someplace to send your audience to find “more information” in a marketing communication, send them to your website.
Social media’s primary function is usually to strengthen relationships with an audience that already bought into your idea or organizational goals. They believe it what you do, support you and are eager for more. They will “Like” your organization if it serves a purpose for THEM, not you. They want to be updated on the latest volunteer opportunities, or see photos of the trail maintenance progress. They want to see interesting links to articles related to your organization and it’s goals. They want the prestige that comes with associating with your brand. In other words, they want their friends to know they like your organization, and their friends will think that’s cool.
If you have established and appropriate marketing goals that can be accomplished with a website and social media, then consider the appropriate time and place to link to each of these different tools. During initial contact with a potential volunteer or donor–a mailer, a cold call, an advertisement–mention your website. Once you’ve established a relationship, drive them to your social media site ONLY if there is a distinct purpose or goal.
Of course, there are exceptions to every rule…